bdwin's Privacy Policy

What Information Do We Collect?

While you use the bdwin platform, we may collect the following types of information:

a) Information You Provide

• Full name, date of birth, and national identity card details
• Email address and mobile number
• Home address and postcode
• Payment method details such as bKash, Nagad, or Rocket account numbers
• Documents uploaded for identity verification

b) Automatically Collected Information

• IP address and device identification information
• Browser type, operating system, and screen resolution
• Activity logs on the platform, login times, and session information
• Information obtained from cookies and similar tracking technologies
• Geolocation information (based on your permission)

c) Transaction-Related Information

• Deposit and withdrawal history and amounts
• Records of betting and gaming activity
• Bonus claims and promotional activity information

How Do We Use Your Information?

bdwin uses collected information for the following purposes:

• Account Management: Verifying your registration, ensuring login security, and keeping your account secure.
• Identity Verification (KYC): Confirming customer identity to comply with national regulations.
• Financial Transaction Processing: Correctly completing deposits, withdrawals, and bonus payments.
• Service Improvement: Analysing platform performance to improve the user experience.
• Fraud Prevention: Detecting and preventing unauthorised access, fraudulent activity, and money laundering.
• Customer Support: Resolving your issues through 24/7 live chat support and email.
• Responsible Gaming: Identifying unusual gaming behaviour and providing assistance when needed.
• Legal Compliance: Adhering to applicable laws and regulations.

Sharing Information and Third Parties

bdwin never sells your personal information. However, in certain circumstances we may share information with the following parties:

• Payment Processors: Necessary information is shared with bKash, Nagad, and Rocket to complete financial transactions.
• Technology Partners: Technology providers that assist in operating the platform, who are required to comply with our privacy policy.
• Legal Authorities: Information may be provided in response to a court order or a legal demand from a competent authority.
• Fraud Prevention Agencies: International organisations capable of preventing money laundering and terrorist financing.
• Audit and Compliance: Our internal and external auditors, who operate under confidentiality obligations.

When sharing information with third parties, we ensure they maintain the same appropriate security measures as we do. No information is shared with third parties for advertising or marketing purposes without the user's explicit consent.

Cookies and Tracking Technologies

The bdwin website uses cookies and similar technologies to improve your browsing experience. Cookies are small data files stored in your browser.

Cookies We Use

• Essential Cookies: Required for the core functionality of the platform, such as login sessions and security tokens.
• Functional Cookies: Used to remember your preferences and settings.
• Analytical Cookies: Used to analyse website traffic and user behaviour in order to improve our service.

You can control or disable cookies through your browser settings. However, disabling certain cookies may limit some functionality of the platform.

Data Security and Protection

bdwin treats the security of your personal information as a top priority. We use industry-standard technologies and practices to keep your information secure:

• SSL Encryption: All communication between your browser and our servers is protected by 256-bit SSL/TLS encryption.
• Data Storage Security: Your information is stored in encrypted databases and protected from unauthorised access.
• Access Controls: Only authorised staff can access your information, and only when required for their work.
• Regular Security Reviews: Our systems undergo regular security testing and audits.
• Two-Factor Authentication: Two-step authentication is available to protect your account.

However, transmitting information over the internet is not entirely risk-free. While we ensure the highest level of protection, a complete guarantee of security is not possible. We therefore ask you to keep your login details confidential and to exercise caution when using public Wi-Fi.

Data Retention Period

bdwin retains your personal information for as long as it is needed to provide our services or to meet legal obligations. Specifically:

• Active accounts: Information is retained until the account is closed.
• Financial transaction records: Retained for a minimum of five years.
• Identity verification documents: Retained for at least five years after the account is closed.
• Customer support communication logs: Retained for up to three years.

Once the specified period has ended, we delete your information or anonymise it in a secure and verifiable manner.

Your Rights

Under this privacy policy, you have the following rights:

• Right to Access: You may request to know what information we hold about you.
• Right to Rectification: You may request correction of inaccurate or incomplete information.
• Right to Erasure: You may request deletion of your information in certain circumstances, though this may not be possible where legal obligations apply.
• Right to Restrict Processing: You may request that the use of your information be limited for specific purposes.
• Right to Data Portability: You have the ability to request your information in a commonly used format.
• Right to Object: You may object to the use of your information for direct marketing purposes.

To exercise any of these rights, please contact us at [email protected]. We will endeavour to respond to your request within 30 business days.

Protection of Minors' Information

bdwin is a platform for those aged 21 and above only. We do not intentionally collect any personal information from minors.

We verify age at registration and do not grant access to the platform to those under 18 (who are considered legally minor in Bangladesh), and in line with our own policy, to those under 21. If we become aware that a minor's information has been collected, it will be deleted immediately and the associated account will be closed.

International Data Transfers

As part of an international platform, in some cases your information may be stored or processed on servers located outside Bangladesh. In such cases we ensure that:

• International data protection standards are being met.
• The same level of protection is maintained for transferred information.
• Appropriate contractual safeguards are in place for data transfers.

Responsible Gaming and Data

bdwin is deeply committed to responsible gaming. Using information about your gaming behaviour, we:

• Identify patterns of unusual or problematic gaming behaviour.
• Provide the option to self-exclude or set limits when needed.
• Offer assistance to users experiencing gaming-related problems.

To learn more about responsible gaming, please visit our Responsible Gaming page.

Changes to the Privacy Policy

bdwin reserves the right to change, amend, or update this privacy policy at any time. If any changes are made:

• The update date on this page will be changed.
• For significant changes, a notice will be sent to your registered email.
• Continued use of the platform after any changes will be taken as acceptance of the new policy.

We therefore recommend checking this page regularly. If you have any questions about a change, please contact our support team.